Benefits Realisation Management is one of those classic programme / project disciplines that “everyone” agrees is a great idea, which in my experience is more overlooked than observed.
The main sources in the literature I’m aware of are books by Bradley and Ward & Daniels. I’ve also had the privilege of learning directly from Gerald Bradley, so my own approach is very much influenced by his work.
A key tool is the use of visual maps, both interactively with stakeholders to discover benefits, and then as a way of presenting and communicating the complex causal links between an IT investment and the benefits it allegedly supports.
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